Shopping 1/20 votes
On my first visit, I loved The Hub - I was shopping for a bike for my kid, and they were super helpful. By the time I went back a few weeks later for my next oldest, I found out they were dropping kids bikes in favor of only supporting high-end adult bikes. This was a total turn-off. They had done their math and decided people with kids had no money to spend (I'm an anomaly - I have kids AND a tiny bit of money left) but they didn't want my business any more. That sucks - because with 6 kids, that's a lot of bikes to buy... Great guys - I just wish they could've figured out their business model to where they didn't have to drop us entirely.