Very professional and great customer service. As soon as I walk in, I get greeted twice, one by the piercer and the artists. Even those that are doing work, they would literally stop what they are doing, acknowledge me with a smile. As for the work they do, the piercer has been in the business for 10 years, very gentle with the needles. And the artists, they all got some good work. I would definitely recommend everybody to come check out these guys.